Need to contact us?

Internal Dispute Resolution

We hope that you never have reason to complain, but if you do, we will do our best to work with you to resolve it quickly and fairly. Should you wish to make a complaint, please contact us.

Phone: 1800 089 426

Email: complaints@dignityinsurance.com.au

Mail: Complaints, Dignity Insurance, PO Box R985,

Royal Exchange NSW 1225

Complaints are normally resolved within 30 days however, if your complaint remains unresolved after this time you will be informed of the reasons for the delay and when to expect an outcome.

External Dispute Resolution

If your complaint remains unresolved after 30 days of the date it is received or it is not resolved to your satisfaction, you can refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA is a free, fair and independent dispute resolution scheme and you can refer your complaint to them at any time during the complaint process.

You can contact AFCA at:

Phone: 1800 931 678

Mail: Australian Financial Complaints Authority, GPO Box 3,

Melbourne VIC 3001

Email: info@afca.org.au

Web: www.afca.org.au

Time limits may apply to complaints to AFCA. You may wish to consult the AFCA website or contact AFCA directly to find out if there is a time limit on lodging a complaint with AFCA.

You can download our Complaints Policy here.

Please contact us on 1800 089 426 or email us at complaints@dignityinsurance.com.au if you need any assistance accessing the Complaints Policy, such as requiring a copy in a different format.