Let’s get in touch - we’re here to help you with any questions you might have.
To get a quick quote over the phone, call us on 1800 089 426
Our team is available Monday to Friday 9am to 6pm (AEST/AEDT), excluding NSW public holidays.
Alternatively, please email quotes@dignityinsurance.com.au
To talk to us about your policy or to make any changes, please call us on 1800 089 426
Our Customer Care team is available Monday to Friday
9am to 6pm (AEST/AEDT), excluding NSW public holidays.
You can also email us at care@dignityinsurance.com.au or write to us at PO Box R985, Royal Exchange, NSW 1225.
We're here to help. If you want to talk with us, we're available Monday to Friday 9am to 6pm (AEST/AEDT), excluding NSW public holidays.
We hope that you never have reason to complain but if you do, we are here to work with you to resolve it.
Internal Dispute Resolution
We hope that you never have reason to complain, but if you do, we will do our best to work with you to resolve it quickly and fairly. Should you wish to make a complaint, please contact us.
Phone: 1800 089 426
Email: complaints@dignityinsurance.com.au
Mail: Complaints, Dignity Insurance, PO Box R985,
Royal Exchange NSW 1225
Complaints are normally resolved within 30 days however, if your complaint remains unresolved after this time you will be informed of the reasons for the delay and when to expect an outcome.
External Dispute Resolution
If your complaint remains unresolved after 30 days of the date it is received or it is not resolved to your satisfaction, you can refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA is a free, fair and independent dispute resolution scheme and you can refer your complaint to them at any time during the complaint process.
You can contact AFCA at:
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority, GPO Box 3,
Melbourne VIC 3001
Email: info@afca.org.au
Web: www.afca.org.au
Time limits may apply to complaints to AFCA. You may wish to consult the AFCA website or contact AFCA directly to find out if there is a time limit on lodging a complaint with AFCA.
You can download our Complaints Policy here.
Please contact us on 1800 089 426 or email us at complaints@dignityinsurance.com.au if you need any assistance accessing the Complaints Policy, such as requiring a copy in a different format.
Helping you to better prepare for tomorrow with peace of mind today. Our team of funeral insurance specialists is ready and waiting to help you and answer any questions you might have.